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Terms & Conditions

Our Terms & Conditions have been outlined to ensure an enjoyable, family-friendly setting for our birthday parties and general patrons. If you would like to discuss any of the points outlined in our Terms & Conditions, please email us.

Conditions of Entry

The following Conditions of Entry apply to all Canterbury Olympic Ice Rink (COIR) customers for their comfort, safety and enjoyment. We ask that patrons report any accidents before leaving COIR. We ask that patrons report any accidents/incidents to the on duty Supervisor before leaving Canterbury Olympic Ice Rink.

 

REFUSAL OF ENTRY: 

  • Offensive or abusive language
  • Anti-social or disrespectful behavior – or anyone who has previously displayed ant-social or disrespectful behavior
  • Appears affected by drugs or alcohol
  • Any prohibited items that may cause injury or public nuisance

 

GENERAL CONDITIONS: 

  • All patrons skate at their own risk.
  • No refunds
  • Patrons must be appropriately clothed for a public place & must wear enclosed shoes into the venue & skates on the ice. Patrons with bare feet will not be permitted entry.
  • Food and drinks cannot be taken inside COIR (unless approved prior with management).
  • COIR is an unlicensed premise, & as such, the consumption of alcohol is not permitted.
  • Patrons wishing to bring personal items into the rink do so at their own risk, and should avail themselves of lockers whenever possible.
  • COIR will not be held responsible for any damage, loss or theft of a patrons personal property.
  • Published session times and prices may be subject to change without notice.
  • Adults are responsible for minors under their supervision. Minors aged 12 and under must be supervised by a responsible adult at all times (whilst on COIR premises).
  • Unauthorised soliciting and customer surveying is not permitted.
  • Canterbury Olympic Ice Rink is an unlicensed premise, and as such, the consumption of alcohol is not permitted.

 

RINK RULES: 

Inside our rink, there will be NO:

  • Smoking
  • Food or drink on the ice (including chewing gum)
  • Thongs or bare feet whilst inside ice rink
  • Sitting on or climbing over the barrier
  • Entering the ice surface without skates
  • Throwing ice
  • Any digging into or intentional damaging of the ice surface
  • Spraying snow or splashing water
  • Fast or dangerous skating (includes pushing or pulling another skater)
  • Throwing or kicking of any item whilst on the ice
  • Vandalism or graffiti
  • Carrying children on the ice
  • Standing on seats
  • Wearing headphones whilst on the ice
  • Animals may not be brought onto the premises (guide dogs excepted)
  • Stand well back from barrier when Ice Hockey is being played

Prohibited items:

  • Glass or cans
  • Alcoholic beverages
  • Laser pointers
  • Dangerous weapons including knives
  • Roller skates, skateboards, scooters & bicycles
  • Commercial cameras and recording devices (unless approved prior with management)
  • Offensive or political type clothing or logos
  • Any other items as determined by COIR management that may cause injury or public nuisance

 

Rink staff and management will enforce these rules at all times. Patrons must abide by any instructions given to them by rink staff. Failure to comply may result in you being asked to leave the rink (without a refund), or being banned permanently.

Party Bookings

  • A non-refundable $50 deposit is required at time of booking. We cannot hold a spot without a deposit under any circumstances.
  • For payments we accept CASH or EFTPOS. 
  • For bookings lodged online an email will be sent from the Party Coordinator acknowledging your booking and requesting a deposit. A non-refundable $50 deposit will be required within one day of this email.
  • Confirmation of the final number of guests attending and chosen food option must be provided at time of booking and will be confirmed via phone or email by the Wednesday prior to your party date with the Party Coordinator. In the case of your food option not being confirmed at the time of your booking or by the Wednesday prior we will default to the ‘Bronze Food Package’.
  • You will be required to pay in full for a confirmed number of guests by the Wednesday prior to your party date, which may be paid over the phone via EFTPOS or in person at the ice rink. NO CHANGES TO FINAL NUMBERS WILL BE ACCEPTED AFTER THIS TIME. Proceeding with final payment means you understand and agree to our Terms & Conditions. Unfortunately cancellation of a booking is an automatic forfeit of any payments made.
  • Any additional guests on the party day will be charged at the rate of $22.00 per person (Skating Lessons & Public Session ONLY. Food not included).
  • For party patrons doors to the rink do not open until:
    • Saturday 1:30pm
    • Sunday 12:15pm
  • We do allow one small platter of outside food, subject to approval, however; generally we do not allow outside food or drink on the premises at other times. No ice cream cakes allowed due to minimal freezer storage space.
  • No external entertainment contractors will be permitted on site at any time (i.e. face painting).

Party Guests

  • Kids Parties are recommended for children aged 6 – 16 years.
  • Generally kids under 6 years are not permitted on the ice during the party lesson.  Kids under 6 years who are accompanied by a paying parent may be allowed to skate during the lesson, subject to approval by rink management. Please discuss with us when making your booking if you would like this to be considered.
  • Party Host maximum ratio is 1:20
  • One parent of the birthday child can skate FREE of charge during the Kids Party Lesson & Public Session. 
  • For Public Skating, free Skate Hire is offered to parents, family & friends of invited guests when purchasing rink admission.
  • All parties have a minimum of 10 guests. Our maximum is set at 20 guests.  If you would like to have more than 20 guests at your party please discuss this when making your booking and we will do our best to accommodate you.  A surcharge of $50 applies for parties with 21 or more guests.  We cannot accept any parties of more than 30 guests under any circumstances.
  • There may be standing room only for parent/guests wishing to stay for the duration of the party; however parents may sit on the party chairs provided when party guests are on the ice.  Under no circumstances are party guests allowed to request or set up a table in the Canteen. This space is reserved for Public Session patrons only at this time.

Party Cancellations

  • Cancellation of a booking is an automatic forfeit of any payments made.